De-Escalation Practitioner Course

Course Overview: This 8-hour course is designed for employees dealing with chaotic situations faced by public servants. While it’s relevant for law enforcement, it goes beyond benefiting anyone whose work involves community interactions. Here’s what participants can expect:

1. Real-World Communication Tactics:
   • Learn practical approaches to communicate tactfully.
   • Understand how effective communication can reduce liability and promote professionalism.
2. Promoting a Professional Image:
   • Explore strategies for projecting a positive and competent image.
   • Understand the impact of professionalism on community trust.
3. Building Rapport:
   • Develop skills to connect with individuals in high-stress situations.
   • Learn techniques for building trust and understanding.
4. Liability Reduction:
   • Understand how communication choices affect legal and organizational risks.
   • Implement practices to minimize liability.
5. Behavioral Influence:
   • Explore methods to positively influence the behavior of others.
   • Learn de-escalation techniques to prevent escalation.
6. Tactical Communication and Strategies:
   • Dive into the art of effective communication during critical incidents.
   • Discuss scenario-based strategies for resolving situations peacefully.

Remember, these techniques are essential for any employee whose daily job involves communication. Whether you’re a law enforcement officer, educator, or community worker, mastering these skills can make a significant difference.

Cancellation Policy

At BSTS LLC, we understand that sometimes plans change. Our course cancellation policy is designed to ensure fairness and maximize training opportunities for all participants. Please take note of the following key points:

1. Notice Period:
   • To cancel your attendance in a course, we require a minimum of 15 days’ notice before the course start date.
   • Notify us via email through our website.
2. Consequences of Late Cancellation:
   • If you cancel with less than 15 days’ notice, a department credit will be issued. This credit can be used toward another future training event within one year from the original course date.
   • No-shows without prior email notification will be charged the full course fee, even if payment hasn’t been made yet.
3. Future Course Credit:
   • For any no-shows who are charged the full course fee, we offer a one-year future course credit.
   • This credit allows you to attend a different training event within the next year.
4. Why We Have This Policy:
   • Our goal is to provide quality training to as many officers as possible.
   • Some students register for courses but don’t attend, which prevents others from taking those slots.
   • We compensate our instructors based on the number of officers scheduled to attend, and our travel costs are tied to registration fees.
5. Your Agreement:
   • By registering for any course, you agree to abide by this cancellation policy.
   • If you have any questions, feel free to reach out to us via email or phone.

Remember, this policy serves as a binding contract between BSTS LLC and you (whether you’re an individual student or part of an agency or company). We appreciate your cooperation in helping us maintain an efficient and effective training environment.