Description
Interpersonal & Communication Skills Training Course for Professional Law Enforcement
Course Overview: In this comprehensive 16-hour training, law enforcement professionals will enhance their ability to interact with the public, reduce unnecessary escalations, and build public confidence. By focusing on communication skills and professionalism, officers can create positive encounters. Here’s what the course covers:
- Understanding Communication Styles:
- Explore primary communication styles used in law enforcement.
- Understand how adapting communication can influence outcomes.
- Paraphrasing Techniques:
- Learn effective paraphrasing to ensure clear understanding.
- Practice active listening and accurate restatement.
- Verbal Communication Skills:
- Master techniques for clear, concise, and respectful verbal interactions.
- Discuss de-escalation strategies through language.
- Non-Verbal Communication:
- Understand the impact of body language, gestures, and eye contact.
- Explore non-verbal cues that convey authority and empathy.
- Listening Skills and Active Engagement:
- Develop active listening habits to gather relevant information.
- Learn how attentive listening builds rapport.
- Displaying Integrity and Professionalism:
- Discuss ethical behavior and its impact on public perception.
- Explore ways to maintain professionalism even in challenging situations.
- Proactive Patrol Strategies:
- Understand the role of proactive policing in community engagement.
- Learn how to initiate positive interactions during patrols.
- Improving Citizen Contacts:
- Identify tactics to enhance encounters with community members.
- Discuss approaches to address diverse populations effectively.
Remember, effective communication is a cornerstone of successful law enforcement. Officers who complete this course will gain valuable tools to navigate interactions and promote a professional image.
Cancellation Policy
At BSTS LLC, we understand that sometimes plans change. Our course cancellation policy is designed to ensure fairness and maximize training opportunities for all participants. Please take note of the following key points:
- Notice Period:
- To cancel your attendance in a course, we require a minimum of 15 days’ notice before the course start date.
- Notify us via email through our website.
- Consequences of Late Cancellation:
- If you cancel with less than 15 days’ notice, a department credit will be issued. This credit can be used toward another future training event within one year from the original course date.
- No-shows without prior email notification will be charged the full course fee, even if payment hasn’t been made yet.
- Future Course Credit:
- For any no-shows who are charged the full course fee, we offer a one-year future course credit.
- This credit allows you to attend a different training event within the next year.
- Why We Have This Policy:
- Our goal is to provide quality training to as many officers as possible.
- Some students register for courses but don’t attend, which prevents others from taking those slots.
- We compensate our instructors based on the number of officers scheduled to attend, and our travel costs are tied to registration fees.
- Your Agreement:
- By registering for any course, you agree to abide by this cancellation policy.
- If you have any questions, feel free to reach out to us via email or phone.
Remember, this policy serves as a binding contract between BSTS LLC and you (whether you’re an individual student or part of an agency or company). We appreciate your cooperation in helping us maintain an efficient and effective training environment.
James –
Great class and interactive during
Jenoside Barnes –
This was a great class very helpful and Phil kept the classes attention, and was very knowledgeable.
Jenoside Barnes –
This was a great class very helpful and Phil kept the classes attention and kept the course interesting and was very knowledgeable.
Manny –
Great class, well presented, Phil kept our attention.
Jesus R –
Great class and knowledgeable instructor. Material is relevant to modern day policing . Recommend
Chris C –
Great class, well laid out and simply explained. Have examples and stories to make it make sense.
Chris Baker –
Class was very good instructor was very knowledgeable
Linda Chowdry –
Great class that’s essential for keeping police tactics up to date in a fluid world.
Scott linnborn –
Great course, lots of valuable information . A great course to help improve communications skills.
Madison English –
The class was excellent. I am an animal control officer taking the class and a lot of the information directed mainly towards what police officers deal with. Phil still involved myself in situations to make it relatable for me. I really appreciated that. I was able to always ask questions. The class was engaging and everyone was able to be involved. Thank you for this class!
T. Leightenheimer –
I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.
Tom –
I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.
Bobby Maldonado –
Much needed class for the recent evolution of policing. Well presented.
L. Cowdrey –
Phil was an excellent instructor. The information is broken down in a way that is easy to understand and apply. This course will be applicable to various encounters while on duty.
Paige Kowalski –
Great class! Very informative!
Chance Cantwell –
Great class, and very engaging instructor. I recommend every officer take this class.
Anthony –
Mr. Holmes was very professional, knowledgeable and did a great job presenting material in a laid back classroom setting.
Arik Washington –
Great class.
Randall Johnson –
Good class. Very relevant to the job and 21st century policing..
Robert Siegmund –
In the class now and so far so good. Good instructor. Keeps the class relevant.
Bradley L James –
Interesting class, Phil presented the material very well.
Bradley L James –
Great class, Phil did a great job.
Christopher Poynter –
Course was very good. Instructed know what he is talking about.