Leading the Generations of Today: Communicating with your People

Course Description: In this dynamic 8-hour training, law enforcement professionals will delve into the fascinating world of generational diversity within the law enforcement culture. Our goal? To equip leaders and supervisors with the tools they need to navigate the complexities of a multi-generational workforce. Here’s what the course covers:

1. Understanding Generational Perspectives:
   • Explore the unique mindset, values, and communication styles of each generation—from Baby Boomers to Gen Z.
   • Learn how generational differences impact workplace dynamics and team cohesion.
2. Bridging the Gap: Effective Communication:
   • Discover strategies for fostering open pathways of communication across generations.
   • Address common challenges, such as misinterpretations and assumptions.
   • Understand how to adapt your communication style to resonate with diverse team members.
3. Body Language and Nonverbal Communication:
   • Uncover the power of nonverbal cues in conveying messages.
   • Learn to interpret body language accurately and use it to build rapport.
   • Understand how cultural and generational contexts influence nonverbal signals.
4. Navigating Difficult Conversations:
   • Equip yourself with mental strategies for approaching tough discussions.
   • Explore conflict resolution techniques tailored to generational contexts.
   • Foster a workplace environment where respectful dialogue leads to positive outcomes.

Whether you’re a seasoned leader or an aspiring one, this course will empower you to lead effectively, bridge generational divides, and create a cohesive, high-morale team.

Cancellation Policy

At BSTS LLC, we understand that sometimes plans change. Our course cancellation policy is designed to ensure fairness and maximize training opportunities for all participants. Please take note of the following key points:

1. Notice Period:
   • To cancel your attendance in a course, we require a minimum of 15 days’ notice before the course start date.
   • Notify us via email through our website.
2. Consequences of Late Cancellation:
   • If you cancel with less than 15 days’ notice, a department credit will be issued. This credit can be used toward another future training event within one year from the original course date.
   • No-shows without prior email notification will be charged the full course fee, even if payment hasn’t been made yet.
3. Future Course Credit:
   • For any no-shows who are charged the full course fee, we offer a one-year future course credit.
   • This credit allows you to attend a different training event within the next year.
4. Why We Have This Policy:
   • Our goal is to provide quality training to as many officers as possible.
   • Some students register for courses but don’t attend, which prevents others from taking those slots.
   • We compensate our instructors based on the number of officers scheduled to attend, and our travel costs are tied to registration fees.
5. Your Agreement:
   • By registering for any course, you agree to abide by this cancellation policy.
   • If you have any questions, feel free to reach out to us via email or phone.

Remember, this policy serves as a binding contract between BSTS LLC and you (whether you’re an individual student or part of an agency or company). We appreciate your cooperation in helping us maintain an efficient and effective training environment.