Workplace Violence and De-escalation from a Civilian Perspective

Course Overview: In this 8-hour training program, participants will gain essential tools to navigate workplace interactions effectively. Whether you’re dealing with verbally abusive individuals or potential violent incidents, this course provides practical strategies. Here’s what the program covers:

1. Importance of De-Escalation and Workplace Violence Awareness:
   • Understand why de-escalation skills are crucial in professional settings.
   • Explore the benefits of effective communication and conflict resolution.
2. Dealing with Verbally Abusive Individuals:
   • Learn different methods to defuse tense situations.
   • Discuss strategies for preventing or circumventing abusive behavior.
3. Subtle Workplace Violence Indicators:
   • Recognize signs that may precede violent incidents.
   • Understand how to defuse and document such events.
4. Overcoming Potential Violent Incidents:
   • Explore real-world scenarios where effective tools can change outcomes.
   • Discuss practical responses to prevent escalation.
5. Customized Training for Agency or Business Needs:
   • Tailor the program to address specific organizational challenges.
   • Adapt strategies based on unique workplace contexts.
6. Promoting Personal Safety:
   • Emphasize the importance of safety awareness.
   • Discuss practical steps to protect oneself during confrontations.
7. History of Workplace Violence and Lessons Learned:
   • Analyze past incidents to inform current practices.
   • Understand the value of communication in preventing tragic outcomes.

Remember, effective communication doesn’t have to be complicated—it can save lives and create a safer work environment. Contact us to discuss tailoring this program to your organization’s needs. Participants who successfully complete the course will receive a certificate for their personnel files.

 

Cancellation Policy

At BSTS LLC, we understand that sometimes plans change. Our course cancellation policy is designed to ensure fairness and maximize training opportunities for all participants. Please take note of the following key points:

1. Notice Period:
   • To cancel your attendance in a course, we require a minimum of 15 days’ notice before the course start date.
   • Notify us via email through our website.
2. Consequences of Late Cancellation:
   • If you cancel with less than 15 days’ notice, a department credit will be issued. This credit can be used toward another future training event within one year from the original course date.
   • No-shows without prior email notification will be charged the full course fee, even if payment hasn’t been made yet.
3. Future Course Credit:
   • For any no-shows who are charged the full course fee, we offer a one-year future course credit.
   • This credit allows you to attend a different training event within the next year.
4. Why We Have This Policy:
   • Our goal is to provide quality training to as many officers as possible.
   • Some students register for courses but don’t attend, which prevents others from taking those slots.
   • We compensate our instructors based on the number of officers scheduled to attend, and our travel costs are tied to registration fees.
5. Your Agreement:
   • By registering for any course, you agree to abide by this cancellation policy.
   • If you have any questions, feel free to reach out to us via email or phone.

Remember, this policy serves as a binding contract between BSTS LLC and you (whether you’re an individual student or part of an agency or company). We appreciate your cooperation in helping us maintain an efficient and effective training environment.